Business Policy

Welcome to House of Ambua. We are dedicated to providing a seamless shopping experience, reflecting our commitment to ethical fashion and sustainability. Please read our business policy carefully to understand how we operate and serve you.

1. Orders & Payments

  • Placing an Order: Orders can be placed online through our website. Once your order is confirmed, you will receive an email or SMS with the order details.
  • Payment Methods: We accept credit/debit cards, net banking, UPI, and wallet payments. All transactions are processed securely, ensuring the safety of your details.
  • Order Modifications/Cancellations: Orders can be modified or canceled only before they are dispatched. Please contact our support team at houseofambua@gmail.com if you need to make changes or cancel your order.

2. Shipping Policy

  • Shipping Timelines: We process orders within 2-3 business days. Once shipped, delivery timelines may vary based on the location:
    • Domestic deliveries typically take 5-7 business days, but some orders may take 8-14 days depending on the location.
    • For international orders, delivery timelines are 7-30 business days depending on the location.
  • Shipping Charges: Free shipping is available on orders above ₹5,000. For orders below this amount, a flat shipping fee of ₹150 applies across India.
  • International Shipping: Shipping charges for international orders will be calculated at checkout based on the destination and package weight.

3. Return & Exchange Policy

  • We offer exchanges only in the case of manufacturing defects, and the request must be made within 7 days of receiving the product. We do not accept exchanges or returns for reasons such as regret of choice or size issues. For more details, please refer to our [Exchange Policy].

4. Product Availability

  • Availability: All products listed on our website are subject to availability. In rare cases where an item is out of stock after you have placed your order, we will notify you and offer either an alternative product or a full refund.
  • Product Descriptions: We strive to provide accurate and detailed product descriptions. However, slight variations in color, fabric, or design may occur due to screen differences or the nature of handcrafted items.

5. Pricing & Taxes

  • Pricing: All product prices are listed in Indian Rupees (INR) and are inclusive of all applicable taxes. We reserve the right to update prices without prior notice, but any price change will not affect orders already placed.
  • Taxes: GST (Goods and Services Tax) is included in the product price. For international orders, any customs duties or additional taxes levied by the destination country are the responsibility of the customer.

6. Privacy & Data Protection

  • We value your privacy and are committed to protecting your personal information. For details on how we collect, use, and protect your data, please refer to our [Privacy Policy].

7. Intellectual Property

  • All content on our website, including images, text, designs, and graphics, is the intellectual property of House of Ambua. Any unauthorized use, reproduction, or distribution of our content is strictly prohibited.

8. Limitation of Liability

  • While we ensure a high level of accuracy in our operations, House of Ambua shall not be liable for any damages, loss, or delay caused by unforeseen circumstances beyond our control, including but not limited to strikes, natural disasters, or delivery service disruptions.

9. Customer Support

  • For any inquiries, assistance, or support, you can reach us at houseofambua@gmail.com or call +91 97176 78353 during our business hours, Monday to Friday, 9:00 AM to 6:00 PM IST.

10. Amendments

  • House of Ambua reserves the right to modify or update this Business Policy at any time. Changes will be posted on this page, and continued use of our website after the changes take effect will constitute acceptance of those changes.

Last Updated: 07.10.2024

We encourage you to review this Business Policy regularly to stay informed about our practices. By shopping with House of Ambua, you agree to the terms outlined in this policy.