Exchange Policy

At House of Ambua, we take great pride in the quality of our garments. We carefully inspect each piece before it is shipped to ensure that you receive only the best. However, if there is a manufacturing defect in your item, we are happy to offer an exchange, subject to the following conditions:

Conditions for Exchange:

• Exchanges are only applicable in the case of manufacturing defects. We do not offer exchanges based on regret of choice (e.g., size, color, or design preference).
• You must notify us of any defect within 7 days of receiving your product.
• The item must be in its original, unused condition with all tags and packaging intact.

How to Request an Exchange:

1. Contact Us: Email us at houseofambua@gmail.com or call us at +91 97176 78353 within 7 days of receiving the product. Please include your order number and a brief description of the issue, along with photos of the defect.
2. Approval Process: Once we verify the defect, we will provide further instructions on how to return the product for exchange.
3. Shipping the Item: After approval, you will need to return the item to our designated address. We will cover the cost of return shipping in case of a confirmed manufacturing defect.
4. Replacement: Once we receive the defective item, we will process the exchange and ship out the replacement as soon as possible.

Important Notes:

• We do not accept exchanges if the defect is reported after 7 days from the date of delivery.
• Products must be returned in their original condition, unused, and with all original packaging and tags attached.

We are committed to ensuring you receive the quality you expect from House of Ambua, and we appreciate your understanding of our exchange policy.

If you have any questions, feel free to reach out to us at houseofambua@gmail.com